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I’m worried about my parcel, and it’s outside of your office hours – what can I do?

We’re in the office to help 10am – 6pm GMT Monday to Friday, but if you need guidance and we’re not there – don’t panic! When your order is dispatched from our warehouse, you’ll receive an email that features a tracking link. Whether your delivery was sent with Royal Mail or DPD, this link will provide you with your tracking number and a pathway to the status of your parcel on the delivery service website. If you’re in another country, your Royal Mail tracking number should work on your local postal service website, just copy and paste it over.
Hopefully this should help, but if you still need to speak to us, just contact us here.