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I’m not sure if I’ll be in or not to sign for my delivery – what happens if I’m out?

Either Royal Mail or DPD depending on your choice of delivery will leave you a ‘failed delivery’ card and also attempt a second delivery the next working day. If still unsuccessful they will take the parcel back to your nearest depot for collection within 5 days from the first delivery attempt. You’ll need to use the details on the card to arrange re-delivery or collection at your convenience. You should also receive a text or email from DPD with your allocated delivery slot (to the hour), you can then respond to the message following their instructions to request delivery on another day.