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My order’s arrived, but I’ve changed my mind – what do I do?

We understand, it happens to the best of us. Just get in touch with the customer services team here. We’ll give you details about how to return the product, and then once we have it, we can issue you a refund for your item(s).

Please note, we can only refund items purchased from us on one of our websites, and within 6 months.

Framed Scratch Maps can only be returned within 30 days.

My order arrived but it’s faulty / damaged – how are you going to fix it?

Whether it’s damaged or faulty we’ll get it sorted. Just get in touch with customer services here within 7 days of delivery. Please keep the delivery packaging it arrived in where possible until you’ve contacted us.