We’ve created a list of the questions people usually ask when they get in touch, so have a check below to see if there’s a quick answer for you there – if not, feel free to send us a note here: [email protected]
What, when and why Luckies?
The original Scratch Map
Luckies invented the Scratch Map back in 2009, and it’s still the best to this day.
Since then the Scratch Map has gone global with over 15 unique styles in its collection, ranging from country specific iterations to limited edition maps featuring luxurious materials and print processes, and we’ve only just started scratching the surface.
We run this website, alongside www.scratchmap.com, www.scratchmap.co.uk and www.scratchmap.org – so you can be sure that you’re getting a 100% genuine Scratch Map, directly from us.
Smartphone Projector Tips & Tricks
Scratch Map Product Care
How should I remove the foil from my Scratch Map®?
When removing foil we advise making sure the poster is on a hard, flat surface such as a smooth wall or table. But it also depends on which Scratch Map® poster you have – is it printed on gloss finish or matte finish paper?
Gloss Finish Paper Maps – use a coin, fingernail or blunt metal object
Scratch Map® Original
Scratch Map® Travel Original
Scratch Map® Original XL
Scratch Map® USA Landmarks
Scratch Map® Platinum
Scratch Map® Wild World
Scratch Map® Hello
Scratch Map® UK & Ireland
Scratch Map® USA
Scratch Map® USA Travel
Scratch Map® France
Scratch Map® Europe
Travelogue Travel Journal
Matte Finish Paper Maps – use an eraser or fingernail
Scratch Map® Deluxe
Scratch Map® Travel Deluxe
Scratch Map® Deluxe XL
Scratch Map® USA Deluxe
Scratch Map® Rose Gold
Scratch Map® Rose Gold Travel
Scratch Map® Capitals
Gourmet Scratch Map®
Acetate Finish Maps – use an eraser or fingernail
Scratch Map® Oceans
Scratch Map® Clear
What is the best way to remove foil from a Scratch Globe?
We’ve found that for best results, removing the segment you want to alter and rubbing the foil off with an eraser or fingernail on a smooth, hard, flat surface gets the cleanest finish. Then just slot the segment right back in!
I’ve tried this, but the foil isn’t coming off, or when it does it’s removing the paper top layer too! What’s wrong with my map?!
It could be a couple of things, depending on where you bought it, how it’s been stored and where it’s been displayed.
Luckies Scratch Map® posters have been made since 2009 but as is often the case with popular products, there are now copies available to buy which are hard spot – often fakes are made with inferior processes and are not of the same quality. However, if it is a genuine Luckies Scratch Map® poster and the foil is not coming of nicely, it could also be faulty due to how it’s been stored or displayed.
The foil is water based, and over time the liquid content can slowly evaporate, meaning over time it can harden but the foil should remain easy to remove for up to 3 years. However if the storage/hanging conditions are warm or damp it can cause the water content in the foil to evaporate more quickly – making it harder to remove.
We advise storing maps (before and after sale) in cool, dry conditions out of direct sunlight. Maps should not be hung above radiators, in direct sunlight, on walls with damp or near heat sources.
I’m in the UK – what are my delivery options?
|Standard Economy Delivery||£3.95||We ship all our Standard Service orders via Royal Mail 1st Class post. Your order should arrive within 3-5 working days but we do ask you to wait 7 working days before contacting Customer Service for assistance.|
|Express Next Day Delivery||£5.95||Shipped via DPD couriers the cut off time for Next Day delivery is 11am Monday to Friday, so if you place an order for next day delivery at 11:01 on a Monday, it will ship on a Tuesday and arrive on a Wednesday. Please note orders for next day delivery on a Saturday, Sunday or Bank Holiday will be shipped on the next available working day.|
I'm not in the UK - what countries do you ship to?
|Country||Estimated Shipping Time||Cost|
|Belgium, Germany, Luxembourg, Netherlands, Switzerland||1-2 weeks||£8.95|
|Denmark, France, Ireland, Italy||1-2 weeks||£9.95|
|Austria, Croatia, Czech Republic, Estonia, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovenia, Spain, Sweden||1-2 weeks||£13.95|
|Azerbaijan, Bosnia & Herzegovina, Bulgaria, Georgia, Iceland, Kazakhstan, Liechtenstein, Moldova, Monaco, Montenegro, Portugal, Turkey||1-2 weeks||£14.95|
|United States, Australia, New Zealand||2-3 weeks||£15.95|
|Hong Kong, Japan, Singapore, Taiwan, United Arab Emirates||2-3 weeks||£20.95|
I’m worried about my parcel, and it’s outside of your office hours - what can I do?
We’re in the office to help 10am – 6pm GMT Monday to Friday, but if you need guidance and we’re not there – don’t panic! When your order is dispatched from our warehouse, you’ll receive an email that features a tracking link. Whether your delivery was sent with Royal Mail or DPD, this link will provide you with your tracking number and a pathway to the status of your parcel on the delivery service website. If you’re in another country, your Royal Mail tracking number should work on your local postal service website, just copy and paste it over. Hopefully this should help, but if you still need to speak to us, just contact us here.
I'm not sure if I'll be in or not to sign for my delivery – what happens if I'm out?
Either Royal Mail or DPD depending on your choice of delivery will leave you a ‘failed delivery’ card and also attempt a second delivery the next working day. If still unsuccessful they will take the parcel back to your nearest depot for collection within 5 days from the first delivery attempt. You’ll need to use the details on the card to arrange re-delivery or collection at your convenience. You should also receive a text or email from DPD with your allocated delivery slot (to the hour), you can then respond to the message following their instructions to request delivery on another day.
You don't ship to my country - why not?
Customs can be a pain in some countries so we can’t ship everywhere yet. If your location isn’t on the list of places we deliver to, get in touch with us. We should be able to point you in the direction of a stockist in your vicinity, or link you to one of our other online retailers.
I’ve entered the wrong delivery address! - what do I do?
We all make mistakes, and sometimes if you email us here as soon as you’ve ordered, and it’s within office hours, we can catch your parcel before it’s dispatched to edit the shipping info. It doesn’t always work out, as the service is quite speedy, but if it happens and we’re in the office, we’ll do our darndest to get it changed for you. If we can’t catch it, we’ll email you with a list of alternative options for receiving your parcel.
I placed an order but didn't get a confirmation email – why not?
Eek, sometimes it can hop into your spam folder by mistake, check there and if not send us an email. You should receive an email when we receive your order, and another when it has been dispatched which will include tracking.
My order’s arrived, but I’ve changed my mind - what do I do?
We understand, it happens to the best of us. Just get in touch with the customer services team here. We’ll give you details about how to return the product, and then once we have it, we can issue you a refund for your item(s). Please note, we can only refund items purchased from us on one of our websites, and within 6 months. Framed Scratch Maps can only be returned within 30 days.
My order arrived but it's faulty / damaged – how are you going to fix it?
Whether it’s damaged or faulty we’ll get it sorted. Just get in touch with customer services here within 7 days of delivery. Please keep the delivery packaging it arrived in where possible until you’ve contacted us.