Privacy & Cookie policy

We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but Luckies. Look for the green padlock in your browser as you enter the Checkout section of our site.

What information we hold about you

If you have bought something from us we will have your name, email address, phone number and address details. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and special offers. You can opt-out of this at any time by emailing info@luckies.co.uk

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets and we monitor the site's traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'.

Cookies

This website uses cookies to store information on your computer. Cookies are small text files located in browser directories. Some of these cookies are essential to make our website work and others help us to improve by giving us some insight into how the site is being used. By using this website you agree to allow cookies to be used.

Cookies being used:

1. PHPSESSID

Used for PHP session maintenance. This allows the client to identify itself to the server and without this the site cannot function. Valid for 1 hour after the cookie is set.

2. __utma, __utmb, __utmc, __utmz

Third party Google Analytics cookies used for statistical purpose. More information.

To know how to manage your cookies (enable/disable etc) please refer to how to control cookies on www.aboutcookies.org

Google analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can read Google Analytics terms of service at http://www.google.com/analytics/tos.html, and Googles privacy policy can http://www.google.com/privacy.html

Your Information

We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter. We may, however, on occasion exchange your home address information with well-reputed third parties. By 'well-reputed' we mean people who respect any catalogue 'unsubscribe' requests and act on them immediately, should you not wish to hear from them again. If you don't want us to pass on your personal information simply send your email address to info@luckies.co.uk or let us know if you no longer wish to receive our catalogues.

Who else sees your information

We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, UKMail and UPS.

Your Consent

By using our web site you consent to us using the personal information you have given Luckies and our trusted partners, as outlined in this Privacy Policy. If you are worried about anything to do with our site, please email us on info@luckies.co.uk and we'll be glad to work through any issues with you.