Frequently Asked Questions

Returns

I placed an order but didn't get a confirmation email – why not?

Eek, sometimes it can hop into your spam folder by mistake, check there and if not send us an email here or call customer services.

My order arrived but it's faulty / damaged – how are you going to fix it?

Oh no! Whether it's damaged or faulty we'll get it sorted. Just get in touch with customer services here

I made a mistake and don't want my order any more, what do I do?

We understand, it happens to the best of us. Just get in touch with the customer services team here. We'll give you details about how to return the product, once we have it we can issue a refund.

Delivery

You don't ship to my country, why not?

Customs can be a pain in some countries so we can't ship everywhere yet, check the cart page for our shipping destinations. If your country isn't on the list we are sorry, but we do review things and may add it in in the future.

I'm NOT in the UK, what are my delivery options?

International shipping is sent via Royal Mail and then passed to your local delivery service. Prices vary according to the destination so the easiest way to see your delivery options is to head through to the cart page and choose your delivery destination from the shipping destination.

I'm really busy, who's to say if I'll be in or not to sign for my delivery – what happens if I'm out?

Our delivery carrier will leave you a ‘failed delivery’ card and also attempt a second delivery the next working day. If still unsuccessful they will take the parcel back to your nearest depot for collection within 5 days from the first delivery attempt. You'll need to use the details on the card to arrange redelivery or collection at your convenience.

I'm in the UK, what are my delivery options?

Standard Service - £3.95

We ship everything in the UK on Royal Mail 2nd Class Service. Your order should arrive within 3-5 working days but we do ask you to wait 7 working days before contacting Customer Service for assistance.

Next Day Service - £5.95

The cut off time for Next Day delivery is 3pm Monday to Friday, so if you place an order for next day delivery at 3.01pm on a Monday, it will ship on a Tuesday and arrive on a Wednesday. Our Next Day Delivery packages are sent via DPD and require a signature upon delivery.

Saturday Delivery - £9.95

We ship Saturday deliveries via Parcel Force or DPD depending on the size and weight of the parcel.